REFUND POLICY

CANCELLATION

We accept order cancellations before the product is shipped or produced. If the order is canceled, you will get a full refund. We cannot cancel the order if the product has been already shipped out.
If you want to cancel the order, please contact us at bublocmask@gmail.com first and write the subject of the email: {YOUR ORDER NUMBER} Cancel Order

RETURNS (IF APPLICABLE)

Fenbas offers a 30-days money-back guarantee for goods purchased directly from Fenbas.com, which is only applied to defective products. We don't do returns or refunds for good-condition products.
Once there is a product issue, please take one video or photo for us to check out more details so that we can reship the new one or just refund you in the 3-Month warranty period.

Once the package is lost or you never received the package when it's shown delivered status, please contact us for a reship.

REFUNDS (IF APPLICABLE)

Once there is a lost package or product quality, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or PayPal within 15 days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at bublocmask@gmail.com.

If you have any questions, please feel free to contact us at bublocmask@gmail.com.